[Technical] Issue, Asset & Stock Management?

[Grant Frazer]

Thanks Steven,
 
We have implemented OTRS (http://www.otrs.org) on a trial basis.
Ultraapps is quite a good simple support management system and you can
run customised reports quite easily off its database.  Unfortunately
this was the product we were trying to replace as our needs exceeded its
available functions.  I will say that Ultraaps did serve us well for the
time we used it and I still recommend it to anyone who wants to set-up a
simple support logging database.
 
Grant Frazer 
Information and Communication Technologies Manager
Fintona Girls School 
79 Balwyn Rd, 
Balwyn, VIC, 3103 
Ph +61 3 98301388 
Fax. +61 3 98885682 
<http://www.fintona.vic.edu.au <http://www.fintona.vic.edu.au/> > 

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From: Stephen Digby [mailto:digby.stephen.p at edumail.vic.gov.au] 
Sent: Tuesday, March 28, 2006 12:00 PM
To: 'Technical Discussion in Schools Mailing List'
Subject: RE: [Technical] Issue, Asset & Stock Management?


Probably found it but we use 
 
http://www.ultraapps.com/ 
 
 freeware, and find it excellent !!!
========================================================================
==============
Stephen Digby, Learning Technology Manager
digby.stephen.p at edumail.vic.gov.au
Cheltenham Secondary College www.cheltsec.vic.edu.au Ph: 613 955 55 955
Fx: 9555 8617
========================================================================
==============


 
 


What a searching preacher of self-command is the varying phenomenon of
health. - Ralph Waldo Emerson 
 

  _____  

From: tech-bounces at edulists.com.au [mailto:tech-bounces at edulists.com.au]
On Behalf Of Grant Frazer
Sent: Friday, 10 February 2006 8:59 AM
To: tech at fhc.vic.edu.au
Subject: [Technical] Issue, Asset & Stock Management?


Hi All,
 
We are looking for a new ICT Management system which allows for the
following:

*	Support Issue Management system with: 

	*	Multiple level escalation ability 
	*	Email Alerts 
	*	Live time keeping 
	*	Email job submission 
	*	Public support Queue access 
	*	Supplier contact registry 
	*	Reporting

*	ICT Asset register 
*	ICT consumable supplies stock records. 
*	ICT License register

What we want to do is combine all of the above functions into one system
for the ICT Department.  Most importantly we want to introduce SLA's for
our staff so all parties are clear of what to expect from each other in
terms of support response, thus the live time keeping function is very
important for us.
 
If any of you out there has product or know of a product which can do
all of this for us we would love to here about it.
 
Thanks,

Grant Frazer 
Information and Communication Technologies Manager
Fintona Girls School 
79 Balwyn Rd, 
Balwyn, VIC, 3103 
Ph +61 3 98301388 
Fax. +61 3 98885682 
<http://www.fintona.vic.edu.au <http://www.fintona.vic.edu.au/> > 

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reply e-mail and delete all copies of this transmission together with
any 
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_________________________________________________ 

 
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