[Technical] Issue, Asset & Stock Management?

[Stephen Digby]

Probably found it but we use 
 
http://www.ultraapps.com/ 
 
 freeware, and find it excellent !!!
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Stephen Digby, Learning Technology Manager digby.stephen.p at edumail.vic.gov.au
Cheltenham Secondary College www.cheltsec.vic.edu.au Ph: 613 955 55 955  Fx: 9555 8617
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What a searching preacher of self-command is the varying phenomenon of health. - Ralph Waldo Emerson 
 

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From: tech-bounces at edulists.com.au [mailto:tech-bounces at edulists.com.au] On Behalf Of Grant Frazer
Sent: Friday, 10 February 2006 8:59 AM
To: tech at fhc.vic.edu.au
Subject: [Technical] Issue, Asset & Stock Management?


Hi All,
 
We are looking for a new ICT Management system which allows for the following:

*	Support Issue Management system with: 


*	Multiple level escalation ability 

*	Email Alerts 

*	Live time keeping 

*	Email job submission 

*	Public support Queue access 

*	Supplier contact registry 

*	Reporting

*	ICT Asset register 

*	ICT consumable supplies stock records. 

*	ICT License register

What we want to do is combine all of the above functions into one system for the ICT Department.  Most importantly we want to
introduce SLA's for our staff so all parties are clear of what to expect from each other in terms of support response, thus the live
time keeping function is very important for us.
 
If any of you out there has product or know of a product which can do all of this for us we would love to here about it.
 
Thanks,

Grant Frazer 
Information and Communication Technologies Manager
Fintona Girls School 
79 Balwyn Rd, 
Balwyn, VIC, 3103 
Ph +61 3 98301388 
Fax. +61 3 98885682 
<http://www.fintona.vic.edu.au <http://www.fintona.vic.edu.au/> > 

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