[Year 12 SofDev] Definition of "depersonalisation of services"?

[Mark Kelly]

e.g. using ATMs instead of friendly bank tellers.  Perhaps even email 
instead of a phone call.

Any technology that removes or reduces human-to-human interaction could 
be a cause.

Sonia Cotugno wrote:
> I’m using the Fitzpatrick/Keane Software Development textbook this year. 
> There is a question on “depersonalisation of services” (Page 119 of 
> Chapter 4). Has anyone heard of this term before? I never used it nor 
> heard it when I was in industry. I was hoping someone could enlighten me.
> 
>  
> 
> **Sonia Cotugno**
> 
> Brighton Grammar School
> 
> 90 Outer Cres, Brighton 3186
> 
> ph: 61 3 8591 2200
> 
> fax: 61 3 9592 6001
> 
> web: www.brightongrammar.vic.edu.au <http://www.brightongrammar.vic.edu.au/>
> 
> we teach boys
> 
>  
> 
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-- 
Mark Kelly
Manager - Information Systems
McKinnon Secondary College
McKinnon Rd McKinnon 3204, Victoria, Australia
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School Phone +613 8520 9000
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kel AT mckinnonsc.vic.edu.au

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