[Year 12 SofDev] Definition of "depersonalisation of services"?

[Tim Kottek]

It Looked like fun so I searched "deskilling of services" in Goole. On page
2 I found
"Question 8
In general, students either knew these phrases or they did not and
in some instances there were misinterpretations, particularly with
respect to depersonalisation and deskilling. Some students
believed that depersonalisation was a private service now being
available to everyone and deskilling related to desks. Acceptable
responses were:
Depersonalisation of services
. less face to face interaction
. more electronic services provided.
Deskilling of workers
. less knowledge and/or skill required by workers to perform
job."
>From a 2000 examiner's report
http://www.edulists.com.au/yr12ipm/exams/examanalysis.pdf

Ain't Google wonderful

Cheers

Tim

tim.kottek at myaccess.com.au


-----Original Message-----
From: sofdev-bounces at edulists.com.au
[mailto:sofdev-bounces at edulists.com.au]On Behalf Of Sonia Cotugno
Sent: Thursday, August 30, 2007 1:59 PM
To: sofdev at edulists.com.au
Subject: [Year 12 SofDev] Definition of "depersonalisation of services"?

I'm using the Fitzpatrick/Keane Software Development textbook this year.
There is a question on "depersonalisation of services" (Page 119 of Chapter
4). Has anyone heard of this term before? I never used it nor heard it when
I was in industry. I was hoping someone could enlighten me.

Sonia Cotugno
Brighton Grammar School
90 Outer Cres, Brighton 3186
ph: 61 3 8591 2200
fax: 61 3 9592 6001
web: www.brightongrammar.vic.edu.au <http://www.brightongrammar.vic.edu.au/>
we teach boys

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