[Year 12 IT Apps] RE: Tech support summary...

Thu Apr 30 10:08:47 EST 2009

Hi Folks,

 This is a very serious issue for all of us.
I think we need a feedback form and specific data to be submitted to ensure we get the whole picture.

This is a strategic, tactical and operational discussion all meshed into one .  It makes me a little frustrated when we use operational resourcing formula as the be all and end all.
Who is thinking about the development and customisation of the "system" ? Surely not the routine support person who fixes printers, USB drives, internet accounts, carries out backup recovery etc.

To design or redesign a network is a heavy lifting activity. Consultants can be brought in , but does it align with the organisation's goals and objectives ?

I want to design a feedback form to get the right information.
All input towards the design is welcome on or off list.

Best Wishes

Kevork

________________________________
From: itapps-bounces at edulists.com.au [itapps-bounces at edulists.com.au] On Behalf Of Kent Beveridge [kbeveridge at stbc.vic.edu.au]
Sent: Thursday, 30 April 2009 8:57 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: [Year 12 IT Apps] Tech support summary...

Would it be possible to publish a summary of the survey results when in about a week or so?
It would make good discussion with many school decision makers...mine included!
I for 1 would be interested in the summary.

The results and feedback so far are intrigueing and informative to compare my school with!

Kent.

Kent Beveridge,
I.C.T. co-ordinator
St. Brigids Catholic Sec. College
 http://www.stbc.vic.edu.au/
Horsham Ph (03) 5382 3545
kbeveridge at stbc.vic.edu.au<mailto:kbeveridge at stbc.vic.edu.au>
“This email and any attachments may be confidential.  You must not disclose or use the information in this email if you are not the intended recipient.  If you have received this email in error, please notify us immediately and delete the email and all copies.  The School does not guarantee that this email is virus or error free.  The attached files are provided and my only be used on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of the attached files, whether caused by the negligence of the sender or not.  The content and opinions in this email are not necessarily those of the School.”

________________________________
From: itapps-bounces at edulists.com.au on behalf of Kent Beveridge
Sent: Wed 4/29/2009 9:34 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: RE: [Year 12 IT Apps] OT: Tech support

3 Techies! impressive.

1.
370.
80+40mobile
Our techie does the lot generally as challenged.(time permitting).

Kent Beveridge,
I.C.T. co-ordinator
St. Brigids Catholic Sec. College
 http://www.stbc.vic.edu.au/
Horsham Ph (03) 5382 3545
kbeveridge at stbc.vic.edu.au<mailto:kbeveridge at stbc.vic.edu.au>
“This email and any attachments may be confidential.  You must not disclose or use the information in this email if you are not the intended recipient.  If you have received this email in error, please notify us immediately and delete the email and all copies.  The School does not guarantee that this email is virus or error free.  The attached files are provided and my only be used on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of the attached files, whether caused by the negligence of the sender or not.  The content and opinions in this email are not necessarily those of the School.”

________________________________
From: itapps-bounces at edulists.com.au on behalf of Brendyn Hancock
Sent: Wed 4/29/2009 8:27 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: RE: [Year 12 IT Apps] OT: Tech support

1.       3 techs

2.       950

3.       300

4.       All system packages, most applications, all web based, MS Server, linux etc

Brendyn

Brendyn Hancock
ICT Manager

Nagle College
Bairnsdale
51526122

From: itapps-bounces at edulists.com.au [mailto:itapps-bounces at edulists.com.au] On Behalf Of O'Grady, Liam A
Sent: Tuesday, 28 April 2009 9:10 PM
To: Year 12 IT Applications Teachers' Mailing List
Subject: [Year 12 IT Apps] OT: Tech support

Hi Everyone,

Since a lot of us are involved in running IT at our schools I was hoping to share ideas/stats about how different schools manage technical support and what sort of support is required. In particular I am after answers to the following questions:

1.       How many IT support technicians you have?

2.       How many students?

3.       How many computers?

4.       How many different technologies your technicians support – eg. timetable package, intranet server, webserver, pcs, macs, linux, ..

Thank-you
Liam

Liam O’Grady
ICT Coordinator and Teacher (Maths and IT)
Brunswick Secondary College
Dawson St, Brunswick 3056
School Reception: 9387-6133
Email: o'grady.liam.a at edumail.vic.gov.au<mailto:o'grady.liam.a at edumail.vic.gov.au>

Important - This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files our liability is limited to resupplying any affected attachments. Any representations or opinions expressed are those of the individual sender, and not necessarily those of the Department of Education and Early Childhood Development.
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