[Year 12 IPM] online help

[Murray O.]

Hi Sam
I think this is another of those grey areas:
Are online help and online support the same thing?
Or is online support a subset of online help?

If they are the same then
Online help: any electronic documentation or support for that program
* Program help menu
* Online manual
* Website FAQ's
* Email support (often on FAQ's pages)
* Forums
* Mailing list
Etc...

Regards,
Oliver Murray
Web Developer
Westbourne Grammar School
www.westbournegrammar.com
-----Original Message-----
From: Damien A-B [mailto:buck.damien.j at edumail.vic.gov.au] 
Sent: Monday, 24 October 2005 9:50 AM
To: 'Year 12 Information Technology Processing and Management
Teachers'Mailing List'
Subject: RE: [Year 12 IPM] online help

Hi Sam,
	I would interpret the help files as local online help, and then
anything on the internet as global online help.
Cheers
Damien 

-----Original Message-----
From: ipm-bounces at edulists.com.au [mailto:ipm-bounces at edulists.com.au] On
Behalf Of Sam Denniston
Sent: Sunday, 23 October 2005 1:41 PM
To: Year 12 Information Technology Processing and Management
Teachers'Mailing List
Subject: [Year 12 IPM] online help

Hi

Can someone please clear something up for me:

Does online help refer to the help menu built into a program as well as
online support provided by a company???

Thanks.
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