[Technical] Help Request - XP+Office extreme slowness

[Keith Richardson]

Thank yoiui Clarky - great advice - we will give this approach a
try-out.
Regards, Keith



On Mon, 20 Feb 2006 10:19:18 +1100, "Clark, Ian C"
<clark.ian.c at edumail.vic.gov.au> said:
>  
> 
> > -----Original Message-----
> > From: tech-bounces at edulists.com.au 
> > We have Novell servers with plain old boring print queues 
> > installed and only Administrators have more than just print 
> > to rights to these print queues and printers. On the 
> > workstations that  we have XP Professional installed with 
> > either Office 2000 or Office 2003 where this probem exists, 
> > when a user tries to print or change the page format in Word 
> > / Excel etc the PC takes a very long time (upto 3 minutes) to 
> > respond and then states that the printer is not responding do 
> > You wish to wait or continue regardless?for both.
> 
> Hi Keith,
> 
> To make it easier to diagnose, you need to remove factors from the
> problem. One is the Novell print queues.
> 
> To do that, delete the printer on a test workstation, and install one of
> your network printers, printing to it directly rather than going through
> your server ... E.g. in the Add Printers wizard, choose a Local printer
> (means the spooling happens on the workstation's own hard disk), create
> a TCP/IP port for the printer (putting in the printer's address), choose
> the right driver, and print first a test page, then a notepad document,
> then an Office document. 
> 
> The results of these tests guide what you do next.
> 
> > I have also seen this on one PC connected directly to the 
> > printer via LPT when the printer is in standby / powersave mode.
> 
> This is probably a separate issue. If the Default Printer is not
> available when the app starts up, this can cause a delay, because the
> page is actually rendered to your screen using that printer's driver.
> 
> Cheers,
> Clarky
> 
> 
> Important - 
> This email and any attachments may be confidential. If received in error,
> please contact us and delete all copies. Before opening or using
> attachments check them for viruses and defects. Regardless of any loss,
> damage or consequence, whether caused by the negligence of the sender or
> not, resulting directly or indirectly from the use of any attached files
> our liability is limited to resupplying any affected attachments. Any
> representations or opinions expressed are those of the individual sender,
> and not necessarily those of the Department of Education & Training.
> 
> _______________________________________________
> http://www.edulists.com.au - FAQ, resources, subscribe, unsubscribe
> Technical Mailing List kindly supported by
> http://www.vcaa.vic.edu.au - Victorian Curriculum and Assessment
> Authority and
> http://www.vitta.org.au  - VITTA Victorian Information Technology
> Teachers Association Inc
Keith Richardson
Leibler Yavneh College
Elsternwick Ph (03)9528 4911
keithcr at fastmail.fm