[Technical] Dell Computers

[Mansfield, Shane]

Hi All,

We purchased 21 notebooks from optima nearly two years ago and the
notebooks have performed well, however they were delivered two months
late and the support has been inconsistent and left us disappointed. We
have since moved to Dell equipment and so far so good.

Regards

Shane Mansfield
IT Coordinator
The King David School

-----Original Message-----
From: tech-bounces at edulists.com.au [mailto:tech-bounces at edulists.com.au]
On Behalf Of Paul Williamson
Sent: Tuesday, 7 February 2006 2:30 PM
To: Technical Discussion in Schools Mailing List
Subject: Re: [Technical] Dell Computers

Hi Philip, Grant & all,

Just thought I would comment on my Optima experience as well as it
differs
from Philips.

We purchased 85 Desktops from Optima this year and have ordered 5
laptops
and various other hardware. The desktops came 8 days late which made
things fairly stressful, notebooks 2 weeks late, and i'm still waiting
on
other hardware to come through.. (was meant to arrive January 16)

This is our 3rd year purchasing from them. Last year there was also a
delivery delay however they provided onsite support for free to help us
set them up on the day of arrival. This year by the time they were
offering help(3 days later), I had already hired a team to set
everything
up.

Just a warning that perhaps for larger orders they may not be able to
keep
up.

Will be considering dell and hp next year.

Best Regards,

Paul Williamson
Network Administrator, Huntingtower School
http://www.huntingtower.vic.edu.au
paulw at huntingtower.vic.edu.au
Phone: 0433 167 247
Fax: 03 9888 1089




philip at simonds.melb.catholic.edu.au said:
> Hi Grant,
>
> we have just bought 31 computers from Optima Technology Solutions. I
> believe that they are the biggest manufacturer in Australia. They sent
us
> a computer and we put all the programmes we wanted on it. Optima then
> imaged our order for free. We have had no problems at all as all we
needed
> to do was put the new computers on the network. They also offered a 3
year
> onsite warranty. Michael Collins (ph 96452211) is the Vic Education
> manager and I'm sure that he can answer any questions that you might
have,
>
> Philip Woodward
> "Grant Frazer" <gfrazer at fintona.vic.edu.au> on Tue, 7 Feb 2006
11:53:54
> +1100 wrote:
>> Hi All,
>>
>> We have been investigating new computer options for our school and
Dell
>> is a possible contender.   It would be great if the schools who have
>> been using Dell can provide feedback on their products and support
for
>> us so that we can make an informed desicion as we never have had
>> dealings with Dell before.   Also if your school has been using a
brand
>> of computer which has great support and is a reliable product, we
would
>> love to hear about it.
>>
>> Thanks in advance,
>>
>>
>> Grant Frazer
>> Information and Communication Technologies Manager
>> Fintona Girls School
>> 79 Balwyn Rd,
>> Balwyn, VIC, 3103
>> Ph +61 3 98301388
>> Fax. +61 3 98885682
>> <http://www.fintona.vic.edu.au <http://www.fintona.vic.edu.au/> >
>>


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