FW: [Moodle] Moodle issue....external access

[ARNOTT Suzanne]

OK... apparently we are unable to use that fix...

>From my tech team
" This unfortunately is irrelevant because we are the first school to be
trialing the DMZ option. Without the DMZ option we would be unable to
host both our website and Moodle at once. The fix offered below if for
schools that have not yet enabled the DMZ option."

So thanks anyway Nic :(  I just have to wait and wait some more......)
A not happy 
Suz

Suzanne Arnott
Assistant Manager of ICT
Photography and Multimedia Coordinator
Elisabeth Murdoch College
Langwarrin


On Behalf Of nic ryan
Sent: Friday, 16 February 2007 9:06 AM
To: The Moodle Users' in Schools Mailing List
Subject: Re: [Moodle] Moodle issue....external access

Suzanne, does the server still have the same IP Number as previously?
Netspace should be port forwarding for external access to an internal IP
No(Redirecting traffic from an external IP No ie 203.x.x.x to an
internal IP No. 10.x.x.x).  If this 10.x.x.x has changed then the
external access is lost as its trying to contact the wrong or
nonexistent server.  If so either restore the IP No. and update your
internal DNS or contact Netspace and get them to change the port forward
to the new IP No.

--
Nic Ryan
ICT Coordinator
South Gippsland Secondary College


---------- Original Message -----------
From: "ARNOTT Suzanne" <SA at emc.vic.edu.au>
To: "The Moodle Users' in Schools Mailing List" <moodle at edulists.com.au>
Sent: Wed, 14 Feb 2007 09:41:41 +1100
Subject: [Moodle] Moodle issue....external access

> I am very limited with my technical knowledge of what goes on behind 
> the front interface of Moodle.... so I am at my tech's mercy I 
> guess...I am wondering if anyone can shed light or thoughts about this

> weird issue
> 
> Last year we had Moodle running during term on an internal server... 
> worked smoothly... never missed a beat... became a very popular 
> tool.... Over the break the tech moved the site to an external 
> server... left it at version 1.5 to see that it was stable on the new 
> server before upgrading... Sweet.... it worked from home and at 
> school.... (although the only thing that made it from the old server
was my back up of users, so we had to re do all the courses...
> no biggie.... I had all of my stuff and I had done the most anyway) A 
> week later... something glitched and it went down.... (I did register 
> the site around the same time) the internal access was restored when 
> the upgrade was made.... so we now have 1.7 working in the college...
However.... external access > still has not been reconnected....
> I am told it is an issue coming from our ISP - Netspace....
> we are using the same URL for both home and school access.... and it 
> is the same URL we used last year for the internal access....
> 
> can anyone throw up any ideas.... had the same issues???? any
thoughts?????
> 
> fingers crossed
> Suz
> 
> Suzanne Arnott
> Assistant manager ICT
> Elisabeth Murdoch College
> Langwarrin
> 
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------- End of Original Message -------

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