[Year 12 IT Apps] OT: Tech support

[Wayne Hewett]

1 full time help desk lady.... 1st level support plus passwords, ordering etc.
1 dept tech 3 days a week
7 yr11 students who are doing a pre-apprenticeship scheme and Cert III
 
1450 students
Admin:  11 desktops  1 server
Curric   368  desktops and 75 student laptops    110 staff laptops
Moving to VM server
As well, we run linux and the normal admin database packages
Fully switched on a gigabyte fibre backbone
 
Wayne Hewett
Rosebud Secondary College

________________________________

From: itapps-bounces at edulists.com.au on behalf of O'Grady, Liam A
Sent: Tue 28/04/2009 9:10 PM
To: Year 12 IT Applications Teachers' Mailing List
Subject: [Year 12 IT Apps] OT: Tech support 



Hi Everyone,

 

Since a lot of us are involved in running IT at our schools I was hoping to share ideas/stats about how different schools manage technical support and what sort of support is required. In particular I am after answers to the following questions:

1.       How many IT support technicians you have?

2.       How many students?

3.       How many computers?

4.       How many different technologies your technicians support - eg. timetable package, intranet server, webserver, pcs, macs, linux, ...

 

Thank-you

Liam

 

Liam O'Grady

ICT Coordinator and Teacher (Maths and IT)

Brunswick Secondary College

Dawson St, Brunswick 3056

School Reception: 9387-6133

Email: o'grady.liam.a at edumail.vic.gov.au <mailto:o'grady.liam.a at edumail.vic.gov.au> 

 

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