[Year 12 IT Apps] OT: Tech support

[Paul Golub]

1.       How many IT support technicians you have?

1 full time technician plus his son who is doing a certificate course so only here 4 days/week

2.       How many students?

950

3.       How many computers?

Roughly 170 desktop computers and 80 wireless laptops

4.       How many different technologies your technicians support - eg.
timetable package, intranet server, webserver, pcs, macs, linux, ...

Basically everything - timetable, all servers, internet, pcs, wireless network etc.

We have no macs or linux. 


Paul Golub
Santa Maria College
50 Separation Street
Northcote 3070
Ph: 9488 1674



-----Original message-----
From: "O'Grady, Liam A" o'grady.liam.a at edumail.vic.gov.au
Date: Tue, 28 Apr 2009 21:10:17 +1000
To: "Year 12 IT Applications Teachers' Mailing List" itapps at edulists.com.au
Subject: [Year 12 IT Apps] OT: Tech support

Hi Everyone,



Since a lot of us are involved in running IT at our schools I was hoping
to share ideas/stats about how different schools manage technical
support and what sort of support is required. In particular I am after
answers to the following questions:

1.       How many IT support technicians you have?

2.       How many students?

3.       How many computers?

4.       How many different technologies your technicians support - eg.
timetable package, intranet server, webserver, pcs, macs, linux, ...



Thank-you

Liam



Liam O'Grady

ICT Coordinator and Teacher (Maths and IT)

Brunswick Secondary College

Dawson St, Brunswick 3056

School Reception: 9387-6133

Email: o'grady.liam.a at edumail.vic.gov.au
<mailto:o'grady.liam.a at edumail.vic.gov.au>




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