[Year 12 Its] Staffing for IT Support/Technician Team

[lgusak at ansonic.com.au]

Thank you

> Our ratio(n) of staff is:
> 1 FT tech support - can get fantastic staff for 40K and above Paid from
> school abd direct DE&T salary allocation)
> 1 0.4 PT expert with higher expertise in networking protocols and DE&T
> admin servers
> 10 servers 250 desktops computers 100 notebooks of staff
>
> Barely adequate (i.e. developmental efforts are continually compromsed by
> "maintenance" and "help desk" requests
>
> ======================================================================================
> Stephen Digby, Learning Technology Manager
> digby.stephen.p at edumail.vic.gov.au
> Cheltenham Secondary College www.cheltsec.vic.edu.au Ph: 613 955 55 955
> Fx: 9555 8617
> ======================================================================================
>
>
>
>
>
> I have nothing to offer but blood, toil, tears and sweat. - Winston
> Churchill
>
> -----Original Message-----
> From: is-bounces at edulists.com.au [mailto:is-bounces at edulists.com.au] On
> Behalf Of lgusak at ansonic.com.au
> Sent: Friday, 5 May 2006 9:21 AM
> To: ipm at edulists.com.au
> Cc: is at edulists.com.au; yr11it at edulists.com.au
> Subject: [Year 12 Its] Staffing for IT Support/Technician Team
>
> Hi All,
>
> The admin at my school (Aitken College) want to re-structure the IT
> Support/Technician department. The school has grown over the
> years which has resulted in a large increase in the number of computers on
> the school network.
>
> I was wondering if anyone out there could provide me with the following
> information relating to their place of employment.
>
> How is the IT Support/Technician teams structured at your school? What are
> the ratios for PC numbers to number of students and PC
> numbers to Technicians? Do you have only internal I.T support or are you
> provided with support from external parties (i.e. experts).
>
> One last request, are your staff provided with Desktop computers or
> Laptops?
>
> Thank you
>
> Lucy Gusak
> Head of Inforamtion Technology Faculty
> Aitken College
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