[Informatics] Census user flow

[Roland Gesthuizen]

Some interesting analysis of the Census popping up online with "The
Conversation" website. I am going to wait a few weeks for the tigers to
settle down before peering in their cages. You can follow the discussions
here.
https://theconversation.com/au/technology

This one is ripe for picking. It considers a statistical problem when
testing a system using an average.

*The Conversation: Drowning by Averages*
https://theconversation.com/drowning-by-averages-did-the-abs-miscalculate-the-census-load-63752

*The Mean, Median and Mode Toads (2012) TheAnimatedClassroom YouTube 3:46*
https://www.evernote.com/l/AB9SOklQaJFPcZ47HB4OZoNgl-nl_-lyDJ0

On 11 August 2016 at 14:33, Mark <mark at vceit.com> wrote:

> At the risk of straying off-topic...
>
> We could use the census digital system infrastructure to get rid of the
> House of Reps and Senate and have daily population-wide voting on all bills
> put to the empty parliament... Just think of the savings on the costs of
> parliamentary gin and toilet cleaning in Canberra !
>
> In fact we could get rid of Canberra. Turn it into a nuclear waste
> repository.
> Use IBM's Watson as a substitute Prime Minister.
>
> It's all good !
>
> [One hundred years from now, some historian will quote this post as a
> moment of visionary prescience. Kevork, please archive it safely onto
> floppy disk or tape.]
>
> Mark
>
>
>
> On 11 August 2016 at 14:06, Robert Hind <robert at yinnar.com> wrote:
>
>> And they'll be able to use the setup for the SSM plebiscite too.
>>
>> Robert Hind
>> Ex Traralgon and Ashwood
>> Retired
>>
>> ------------------------------
>> *From:* informatics-bounces at edulists.com.au [mailto:
>> informatics-bounces at edulists.com.au] *On Behalf Of *Mark
>> *Sent:* Thursday, 11 August 2016 1:55 PM
>>
>> *To:* Year 12 VCE Informatics Teachers' Mailing List
>> *Subject:* Re: [Informatics] Census user flow
>>
>> Consider one-time set-up costs versus the reduced costs of future ongoing
>> usage, upgrades and maintenance.
>>
>> The first year of any new system involves heavy investment.
>> Later years (should) recoup the costs in improved efficiency, and also
>> (hopefully) improve effectiveness.
>> I think accountants call it 'amortisation'.
>>
>> Otherwise we'd still have telephone switchboard operators, policemen on
>> every intersection directing traffic, and Nepean Highway would still be one
>> lane each way.
>>
>> Regards,
>> Mark
>>
>> On 11 August 2016 at 13:23, Russo, Frank R <Russo.Frank.R at edumail.vic.gov
>> .au> wrote:
>>
>>> Surely the $350 million spent on the system would be far more expensive
>>> than the old print and fill in form method so is technology always the best
>>> way to go or is it just the boffins pushing it ?
>>>
>>>
>>>
>>> Frank Russo
>>>
>>> Mobile: 0409022197
>>>
>>> Work: 9781 7700
>>>
>>> Daily Organiser
>>> Teacher:- IT, Game Design, Robotics, Maths & Science
>>> AEU Branch President
>>> Consultative & Planning Committee Member
>>>
>>> [image: Monterey_Secondary_College_logo]
>>>
>>> Silvertop Street
>>>
>>> Frankston North
>>>
>>> Victoria, Australia
>>>
>>>
>>>
>>> *From:* informatics-bounces at edulists.com.au [mailto:
>>> informatics-bounces at edulists.com.au] *On Behalf Of *Robert Hind
>>> *Sent:* Thursday, 11 August 2016 12:48 PM
>>>
>>> *To:* 'Year 12 VCE Informatics Teachers' Mailing List'
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>>
>>>
>>> But will we ever know? There will be lots of CYA in action
>>>
>>>
>>>
>>> Robert Hind
>>>
>>> Ex Traralgon and Ashwood
>>>
>>> Retired
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* informatics-bounces at edulists.com.au [
>>> mailto:informatics-bounces at edulists.com.au
>>> <informatics-bounces at edulists.com.au>] *On Behalf Of *Mark
>>> *Sent:* Thursday, 11 August 2016 12:17 PM
>>> *To:* Year 12 VCE Informatics Teachers' Mailing List
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>> I know what you mean.
>>>
>>> It's just that the ABS had emphasised that their system was capable of
>>> handling *double* the number of census inputs it was accepting when
>>> things went pear shaped.
>>>
>>> I tend not to believe that the census had an Utranet moment.
>>>
>>>
>>>
>>> Could be very wrong, however.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Mark
>>>
>>>
>>>
>>> On 11 August 2016 at 08:21, Garth, Lucas A <
>>> garth.lucas.a at edumail.vic.gov.au> wrote:
>>>
>>> Surely you jest Mark – what I was getting at was Australians just doing
>>> their civic duty to log in – just after dinner when one traditionally does
>>> the census after a hard day’s yakka.
>>>
>>>
>>>
>>> 5 million people logging in from different IP addresses in the same hour
>>> would have a similar look and feel to a DDoS attack, particularly when
>>> quite a few of them would be using VPNs.
>>>
>>>
>>>
>>> LG
>>>
>>>
>>>
>>> *From:* informatics-bounces at edulists.com.au [mailto:
>>> informatics-bounces at edulists.com.au] *On Behalf Of *Mark
>>> *Sent:* Wednesday, 10 August 2016 4:13 PM
>>>
>>>
>>> *To:* Year 12 VCE Informatics Teachers' Mailing List
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>>
>>>
>>> Golly.
>>>
>>>
>>>
>>> Who could get 5+ million Australians to do *anything* at the same time,
>>> short of dressing like Santa on 25 December, or drinking during the
>>> Melbourne Cup ?
>>>
>>>
>>>
>>> 5 million is more than 25% of *citizens*, let alone *households*.
>>>
>>>
>>>
>>> And the proportion of those households who would be tech-savvy enough to
>>> join a DDoS attack would be minuscule.
>>>
>>>
>>>
>>> The only thing I could think of that would cause that proportion of
>>> Aussies to mount a coordinated and technologically-sophisticated attack is
>>> either
>>>
>>>
>>>
>>> - a ban on Vegemite, or
>>>
>>>
>>>
>>> - the closure of Kickass Torrents, that would interrupt their
>>> downloading next season's 'Game of Thrones'
>>>
>>>
>>>
>>> Mark
>>>
>>>
>>>
>>>
>>>
>>> On 10 August 2016 at 14:13, Garth, Lucas A <
>>> garth.lucas.a at edumail.vic.gov.au> wrote:
>>>
>>> As mentioned on twitter a few times, it seems like #censusfail was a
>>> coordinated DDoS involving 5+ million households all over Australia.
>>>
>>> Who could have predicted that?!
>>>
>>>
>>>
>>> *From:* informatics-bounces at edulists.com.au [mailto:
>>> informatics-bounces at edulists.com.au] *On Behalf Of *Vella, James
>>> *Sent:* Wednesday, 10 August 2016 2:00 PM
>>>
>>>
>>> *To:* Year 12 VCE Informatics Teachers' Mailing List
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>>
>>>
>>> Smells a bit of “most people won’t know where to look so we’ll tell them
>>> it’s a DDoS”.
>>>
>>>
>>>
>>> Also could it be that so many Aussie’s use VPN’s that it appeared to be
>>> a DDoS? #conspiracy
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *James* *Vella*
>>> Digital Technologies Learning Area Leader eLearning Leader
>>> MacKillop College
>>> Russell Street Werribee VIC 3030
>>>
>>> T:  +61387345200
>>> F:  +61387345261
>>>
>>> webpage <http://www.mackillop.vic.edu.au/>    |    map
>>> <https://www.google.com.au/maps/place/MacKillop+Catholic+Regional+College/@-37.898495,144.667368,14z/data=!4m2!3m1!1s0x0:0x86ef7579bb65ae76?hl=en>
>>>
>>>
>>> *Please consider the environment before printing.*
>>> ------------------------------
>>>
>>> *From:* informatics-bounces at edulists.com.au [
>>> mailto:informatics-bounces at edulists.com.au
>>> <informatics-bounces at edulists.com.au>] *On Behalf Of *Robert Hind
>>> *Sent:* Wednesday, 10 August 2016 1:45 PM
>>> *To:* 'Year 12 VCE Informatics Teachers' Mailing List' <
>>> informatics at edulists.com.au>
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>>
>>>
>>> And I noted somewhere that the site digitalattackmap.com recorded no
>>> DDoS in Australia
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Robert Hind
>>>
>>> Ex Traralgon and Ashwood
>>>
>>> Retired
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* informatics-bounces at edulists.com.au [
>>> mailto:informatics-bounces at edulists.com.au
>>> <informatics-bounces at edulists.com.au>] *On Behalf Of *Mark
>>> *Sent:* Wednesday, 10 August 2016 12:39 PM
>>> *To:* Year 12 VCE Informatics Teachers' Mailing List
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>> Hi Lucas.
>>>
>>>
>>>
>>> The thing that still baffles me is the *motive* for a DDoS attack on a
>>> census site.
>>>
>>> Since the apparent intention was to interrupt data entry rather than
>>> penetrate the system and steal or damage data, what benefit could that have
>>> for the attackers?
>>>
>>>
>>>
>>> No-one has claimed responsibility, so it wouldn't seem to be an exercise
>>> for bragging rights.
>>>
>>> Maybe it was a political statement by anonymity activists... who have
>>> decided to remain anonymous.
>>>
>>>
>>>
>>> No ransom seems to have been demanded to stop the attacks.
>>>
>>>
>>>
>>> Odd.
>>>
>>>
>>>
>>> Mark
>>>
>>>
>>>
>>> On 10 August 2016 at 09:23, Garth, Lucas A <
>>> garth.lucas.a at edumail.vic.gov.au> wrote:
>>>
>>> Hi Mark and other fellow Informatics teachers
>>>
>>>
>>>
>>> Looks like we have a good case study for our U4O2 work
>>>
>>>
>>>
>>> Not only do you have the “design features” outlined by Mark below, but
>>> you also have the focus on the physical and software concerns.
>>>
>>>
>>>
>>> I’ve linked to a quite non-techy article which at least provides some
>>> outline for the SNAFU that occurred last night for the Census:
>>>
>>>
>>>
>>> http://www.news.com.au/technology/census-fail-abs-spent-near
>>> ly-500000-on-load-testing-the-servers/news-story/d04709eca6e
>>> 02d1bbc492a0be9dffa58
>>>
>>>
>>>
>>> Some thoughts for pondering. Take one or a few of these to your
>>> Informatics class over the next week.
>>>
>>>
>>>
>>> -          What is the difference between a DDoS and a hack?
>>>
>>> -          How can you know if the census site was compromised?
>>>
>>> -          What is the problem/issue if the site WAS compromised?
>>>
>>> -          If the ABS suggests the hacks were created by the Chinese,
>>> how could this be found out, and how could these potentially have been
>>> stopped/mitigated?
>>>
>>> -          Who in an organisation would carry the responsibility for
>>> data security?  Who would make the big decisions (such as outsourcing the
>>> load testing procedures)?  What type of decisions would need to be made in
>>> creating a census, from strategic, to tactical to operational?
>>>
>>> -          Who would have been responsible for pulling the pin by
>>> bringing down the ABS servers last night?
>>>
>>> -          Why would the ABS have been tweeting for people to keep
>>> logging in at 8:30pm when the site was brought down at 7:30pm?  Can you see
>>> how this would reduce public confidence in the ability of the ABS to store
>>> private and sensitive information.
>>>
>>> -          What is load testing? (Please provide your information and
>>> response to the ABS, quick smart)
>>>
>>> -          Do you think that people should have been required to
>>> provide their name for the census?  If those who did not comply with this
>>> directive receive a fine, do you believe this is justified?
>>>
>>> -          What is de-identification? Why do we complete this process
>>> when working with sensitive data?
>>>
>>> -          Why does the government need our names, when they can
>>> already really easily link our passport, drivers licence and taxation
>>> information to get a very clear picture of our personal circumstances?
>>>
>>> -          If the ABS were not going to de-identify the data, does this
>>> breach any privacy legislation?  Who would lead a class action against the
>>> government?
>>>
>>>
>>>
>>>
>>>
>>> Students who are on Twitter can follow the #censusfail hashtag to see
>>> all of the different ways that the project was not deemed a success by one
>>> of their key stakeholders.
>>>
>>>
>>>
>>> Lucas
>>>
>>>
>>>
>>> PS Mark – there was an issue with the design where people who work from
>>> home but travel to clients weren’t able to enter their details, because the
>>> system could not anticipate such a question.  With an increasing amount of
>>> people telecommuting and contracting thanks to the NBN rollout, it’s
>>> something that should be fixed for next time.  If there is a next time.
>>>
>>>
>>>
>>> *From:* informatics-bounces at edulists.com.au [mailto:
>>> informatics-bounces at edulists.com.au] *On Behalf Of *Mark
>>> *Sent:* Tuesday, 9 August 2016 1:55 PM
>>> *To:* Year 12 VCE Informatics Teachers' Mailing List
>>> *Subject:* Re: [Informatics] Census user flow
>>>
>>>
>>>
>>> Hi, data providers.
>>>
>>>
>>>
>>> Census user experience (UX) time.
>>>
>>>
>>>
>>> - Upon starting the census, one is given a passcode to let one exit the
>>> process and resume later. Nice security.
>>>
>>>
>>>
>>> - It's interesting how in Q11 the countries of birth are chosen and
>>> ordered. No drop down list. Seven named countries, apparently in order of
>>> likelihood based on the 2011 census. A textbox for "Other". This might be a
>>> good Q - ask kids how they would create a form to get this data, and
>>> justify their decision.
>>>
>>>
>>>
>>> - Q15 (Language spoken at home) also has a similar structure. Mandarin
>>> is the second option, after English.
>>>
>>>
>>>
>>> - The online form introduces logical streamlining of inputs based on
>>> previous answers. Irrelevant Qs are never asked, or even seen.
>>>
>>>
>>>
>>> - Q13 is another example of a smart form. The father's country of birth
>>> (apparently) defaults to the COB of the respondent. If they differ, there's
>>> a textbox for "Other".
>>>
>>>
>>>
>>> - Answers flash a green border when a good answer is given. Nice
>>> feedback.
>>>
>>>
>>>
>>> - Each Q has a "More Information" link rather than taking up space
>>> onscreen with potentially unnecessary verbiage.
>>>
>>>
>>>
>>> - Q17 uses checkboxes to select ancestry, with 2 textboxes to add
>>> "other" data. I didn't like this question, since it was vague about how
>>> many generations one could/should go back. Six generations ago, my
>>> ancestors were English/Irish. Is that what they want? The help says to
>>> "consider the ethnic or cultural origins of the person's parents and/or
>>> grandparents as a guide" but parental COB was already asked for. Odd. Also,
>>> "Australia" (the COB of me and my parents) appeared as the seventh and last
>>> checkbox. Should it not have been put first?
>>>
>>>
>>>
>>> - Q18. Jedi Knight is conspicuously absent as an option for religion.
>>>
>>>
>>>
>>> - The number of questions per page is interesting. Some scrolling is
>>> still needed.
>>>
>>>
>>>
>>> - All screens have a footer navbar with links to
>>>
>>> Privacy
>>>
>>> Security
>>> Disclaimer
>>> Copyright
>>> Contact us
>>> Sitemap
>>>
>>>
>>>
>>> Q21 - "Does Mark ever need someone to help with, or be with them for,
>>> communication activities? For example: understanding, or being understood
>>> by, others." I wanted to say "Edulists" but there was not a textbox for
>>> that.
>>>
>>>
>>>
>>> Q23 - "Number of births" is not asked if one's sex is male. I wonder
>>> which pressure group is going to complain about this.
>>>
>>>
>>>
>>> - The left side of the screen is a map of one's progress through the
>>> data collection process. It's nice to have context.
>>>
>>>
>>>
>>> - The exit screen has links to Twitter etc to "Share" that you've done
>>> your "bit for Australia".  Awww. *Nice*.
>>>
>>>
>>>
>>> - The site was very responsive at about 1:10 pm on the day of the
>>> census. There was no lag in moving between pages or showing help.
>>>
>>>
>>>
>>> - The colour scheme was basically green. (Maybe it would have been
>>> different if I'd claimed to be an eight year old Vietnamese girl with a PhD
>>> and twelve children.)
>>>
>>>
>>>
>>> Mark
>>>
>>>
>>>
>>>
>>>
>>> On 9 August 2016 at 13:10, Mark <mark at vceit.com> wrote:
>>>
>>> I say, chaps.
>>>
>>>
>>>
>>> The census experience will be a good opportunity to examine and evaluate
>>> the site's user flow and user experience. Absolutely spiffing.
>>>
>>>
>>>
>>> And security... I bet some's already cracked the login code algorithm
>>> and posted a login generator somewhere online.
>>>
>>>
>>>
>>> Mark
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Mark Kelly
>>>
>>>
>>>
>>> mark at vceit.com
>>>
>>> http://vceit.com
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Mark Kelly
>>>
>>>
>>>
>>> mark at vceit.com
>>>
>>> http://vceit.com
>>>
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>>>
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>>> Mark Kelly
>>>
>>>
>>>
>>> mark at vceit.com
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>>>
>>>
>>> Mark Kelly
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>>> Mark Kelly
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>>
>>
>>
>> --
>>
>> Mark Kelly
>>
>> mark at vceit.com
>> http://vceit.com
>> ------------------------------
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>> Checked by AVG - www.avg.com
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>
>
>
> --
>
> Mark Kelly
>
> mark at vceit.com
> http://vceit.com
>
> _______________________________________________
> http://www.edulists.com.au - FAQ, resources, subscribe, unsubscribe
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>



-- 
--
*Roland Gesthuizen*
http://about.me/rgesthuizen

"Never doubt that a small group of thoughtful, committed citizens can
change the world; indeed it is the only thing that ever has." --Margaret
Mead
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