[Informatics] Census user flow

Thu Aug 11 14:06:36 AEST 2016

And they'll be able to use the setup for the SSM plebiscite too.

Robert Hind
Ex Traralgon and Ashwood
Retired

  _____  

From: informatics-bounces at edulists.com.au
[mailto:informatics-bounces at edulists.com.au] On Behalf Of Mark
Sent: Thursday, 11 August 2016 1:55 PM
To: Year 12 VCE Informatics Teachers' Mailing List
Subject: Re: [Informatics] Census user flow

Consider one-time set-up costs versus the reduced costs of future ongoing
usage, upgrades and maintenance. 

The first year of any new system involves heavy investment. 
Later years (should) recoup the costs in improved efficiency, and also
(hopefully) improve effectiveness. 
I think accountants call it 'amortisation'.

Otherwise we'd still have telephone switchboard operators, policemen on
every intersection directing traffic, and Nepean Highway would still be one
lane each way.

Regards,
Mark

On 11 August 2016 at 13:23, Russo, Frank R
<Russo.Frank.R at edumail.vic.gov.au> wrote:

Surely the $350 million spent on the system would be far more expensive than
the old print and fill in form method so is technology always the best way
to go or is it just the boffins pushing it ?

Frank Russo

Mobile: 0409022197

Work: 9781 7700

Daily Organiser
Teacher:- IT, Game Design, Robotics, Maths & Science
AEU Branch President
Consultative & Planning Committee Member

Monterey_Secondary_College_logo

Silvertop Street

Frankston North

Victoria, Australia

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Robert Hind
Sent: Thursday, 11 August 2016 12:48 PM

To: 'Year 12 VCE Informatics Teachers' Mailing List'
Subject: Re: [Informatics] Census user flow

But will we ever know? There will be lots of CYA in action

Robert Hind

Ex Traralgon and Ashwood

Retired

  _____  

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Mark
Sent: Thursday, 11 August 2016 12:17 PM
To: Year 12 VCE Informatics Teachers' Mailing List
Subject: Re: [Informatics] Census user flow

I know what you mean.  

It's just that the ABS had emphasised that their system was capable of
handling double the number of census inputs it was accepting when things
went pear shaped.

I tend not to believe that the census had an Utranet moment.

Could be very wrong, however.

Regards,

Mark

On 11 August 2016 at 08:21, Garth, Lucas A <garth.lucas.a at edumail.vic.
<mailto:garth.lucas.a at edumail.vic.gov.au> gov.au> wrote:

Surely you jest Mark - what I was getting at was Australians just doing
their civic duty to log in - just after dinner when one traditionally does
the census after a hard day's yakka.

5 million people logging in from different IP addresses in the same hour
would have a similar look and feel to a DDoS attack, particularly when quite
a few of them would be using VPNs.

LG

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Mark
Sent: Wednesday, 10 August 2016 4:13 PM

To: Year 12 VCE Informatics Teachers' Mailing List
Subject: Re: [Informatics] Census user flow

Golly. 

Who could get 5+ million Australians to do anything at the same time, short
of dressing like Santa on 25 December, or drinking during the Melbourne Cup
?

5 million is more than 25% of citizens, let alone households.

And the proportion of those households who would be tech-savvy enough to
join a DDoS attack would be minuscule.

The only thing I could think of that would cause that proportion of Aussies
to mount a coordinated and technologically-sophisticated attack is either

- a ban on Vegemite, or

- the closure of Kickass Torrents, that would interrupt their downloading
next season's 'Game of Thrones'

Mark

On 10 August 2016 at 14:13, Garth, Lucas A <garth.lucas.a at edumail.vic.
<mailto:garth.lucas.a at edumail.vic.gov.au> gov.au> wrote:

As mentioned on twitter a few times, it seems like #censusfail was a
coordinated DDoS involving 5+ million households all over Australia.

Who could have predicted that?!

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Vella, James
Sent: Wednesday, 10 August 2016 2:00 PM

To: Year 12 VCE Informatics Teachers' Mailing List
Subject: Re: [Informatics] Census user flow

Smells a bit of "most people won't know where to look so we'll tell them
it's a DDoS".

Also could it be that so many Aussie's use VPN's that it appeared to be a
DDoS? #conspiracy

<http://mackillopwerribee.com.au/wp-content/uploads/2016/04/email_sig_logo.p
ng>  

James Vella
Digital Technologies Learning Area Leader eLearning Leader
MacKillop College
Russell Street Werribee VIC 3030

T:  +61387345200 <tel:%2B61387345200> 
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Please consider the environment before printing. 

  _____  

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Robert Hind
Sent: Wednesday, 10 August 2016 1:45 PM
To: 'Year 12 VCE Informatics Teachers' Mailing List'
<informatics at edulists.com.au>
Subject: Re: [Informatics] Census user flow

And I noted somewhere that the site digitalattackmap.com recorded no DDoS in
Australia

Robert Hind

Ex Traralgon and Ashwood

Retired

  _____  

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Mark
Sent: Wednesday, 10 August 2016 12:39 PM
To: Year 12 VCE Informatics Teachers' Mailing List
Subject: Re: [Informatics] Census user flow

Hi Lucas.  

The thing that still baffles me is the motive for a DDoS attack on a census
site. 

Since the apparent intention was to interrupt data entry rather than
penetrate the system and steal or damage data, what benefit could that have
for the attackers? 

No-one has claimed responsibility, so it wouldn't seem to be an exercise for
bragging rights.

Maybe it was a political statement by anonymity activists... who have
decided to remain anonymous.

No ransom seems to have been demanded to stop the attacks.

Odd.

Mark

On 10 August 2016 at 09:23, Garth, Lucas A <garth.lucas.a at edumail.vic.
<mailto:garth.lucas.a at edumail.vic.gov.au> gov.au> wrote:

Hi Mark and other fellow Informatics teachers

Looks like we have a good case study for our U4O2 work

Not only do you have the "design features" outlined by Mark below, but you
also have the focus on the physical and software concerns.

I've linked to a quite non-techy article which at least provides some
outline for the SNAFU that occurred last night for the Census:

http://www.news.com.au/
<http://www.news.com.au/technology/census-fail-abs-spent-nearly-500000-on-lo
ad-testing-the-servers/news-story/d04709eca6e02d1bbc492a0be9dffa58>
technology/census-fail-abs-spent-nearly-500000-on-load-testing-the-servers/n
ews-story/d04709eca6e02d1bbc492a0be9dffa58

Some thoughts for pondering. Take one or a few of these to your Informatics
class over the next week.

-          What is the difference between a DDoS and a hack?

-          How can you know if the census site was compromised?

-          What is the problem/issue if the site WAS compromised?

-          If the ABS suggests the hacks were created by the Chinese, how
could this be found out, and how could these potentially have been
stopped/mitigated?

-          Who in an organisation would carry the responsibility for data
security?  Who would make the big decisions (such as outsourcing the load
testing procedures)?  What type of decisions would need to be made in
creating a census, from strategic, to tactical to operational?

-          Who would have been responsible for pulling the pin by bringing
down the ABS servers last night?

-          Why would the ABS have been tweeting for people to keep logging
in at 8:30pm when the site was brought down at 7:30pm?  Can you see how this
would reduce public confidence in the ability of the ABS to store private
and sensitive information.

-          What is load testing? (Please provide your information and
response to the ABS, quick smart)

-          Do you think that people should have been required to provide
their name for the census?  If those who did not comply with this directive
receive a fine, do you believe this is justified?

-          What is de-identification? Why do we complete this process when
working with sensitive data?

-          Why does the government need our names, when they can already
really easily link our passport, drivers licence and taxation information to
get a very clear picture of our personal circumstances?

-          If the ABS were not going to de-identify the data, does this
breach any privacy legislation?  Who would lead a class action against the
government?

Students who are on Twitter can follow the #censusfail hashtag to see all of
the different ways that the project was not deemed a success by one of their
key stakeholders.

Lucas

PS Mark - there was an issue with the design where people who work from home
but travel to clients weren't able to enter their details, because the
system could not anticipate such a question.  With an increasing amount of
people telecommuting and contracting thanks to the NBN rollout, it's
something that should be fixed for next time.  If there is a next time.

From: informatics-bounces at edulists.
<mailto:informatics-bounces at edulists.com.au> com.au
[mailto:informatics-bounces@ <mailto:informatics-bounces at edulists.com.au>
edulists.com.au] On Behalf Of Mark
Sent: Tuesday, 9 August 2016 1:55 PM
To: Year 12 VCE Informatics Teachers' Mailing List
Subject: Re: [Informatics] Census user flow

Hi, data providers. 

Census user experience (UX) time.

- Upon starting the census, one is given a passcode to let one exit the
process and resume later. Nice security.

- It's interesting how in Q11 the countries of birth are chosen and ordered.
No drop down list. Seven named countries, apparently in order of likelihood
based on the 2011 census. A textbox for "Other". This might be a good Q -
ask kids how they would create a form to get this data, and justify their
decision.

- Q15 (Language spoken at home) also has a similar structure. Mandarin is
the second option, after English.

- The online form introduces logical streamlining of inputs based on
previous answers. Irrelevant Qs are never asked, or even seen.

- Q13 is another example of a smart form. The father's country of birth
(apparently) defaults to the COB of the respondent. If they differ, there's
a textbox for "Other". 

- Answers flash a green border when a good answer is given. Nice feedback.

- Each Q has a "More Information" link rather than taking up space onscreen
with potentially unnecessary verbiage.

- Q17 uses checkboxes to select ancestry, with 2 textboxes to add "other"
data. I didn't like this question, since it was vague about how many
generations one could/should go back. Six generations ago, my ancestors were
English/Irish. Is that what they want? The help says to "consider the ethnic
or cultural origins of the person's parents and/or grandparents as a guide"
but parental COB was already asked for. Odd. Also, "Australia" (the COB of
me and my parents) appeared as the seventh and last checkbox. Should it not
have been put first?

- Q18. Jedi Knight is conspicuously absent as an option for religion.

- The number of questions per page is interesting. Some scrolling is still
needed.

- All screens have a footer navbar with links to 

Privacy

Security
Disclaimer
Copyright
Contact us
Sitemap

Q21 - "Does Mark ever need someone to help with, or be with them for,
communication activities? For example: understanding, or being understood
by, others." I wanted to say "Edulists" but there was not a textbox for
that.

Q23 - "Number of births" is not asked if one's sex is male. I wonder which
pressure group is going to complain about this.

- The left side of the screen is a map of one's progress through the data
collection process. It's nice to have context.

- The exit screen has links to Twitter etc to "Share" that you've done your
"bit for Australia".  Awww. Nice.

- The site was very responsive at about 1:10 pm on the day of the census.
There was no lag in moving between pages or showing help.

- The colour scheme was basically green. (Maybe it would have been different
if I'd claimed to be an eight year old Vietnamese girl with a PhD and twelve
children.)

Mark

On 9 August 2016 at 13:10, Mark <mark at vceit.com> wrote:

I say, chaps.  

The census experience will be a good opportunity to examine and evaluate the
site's user flow and user experience. Absolutely spiffing.

And security... I bet some's already cracked the login code algorithm and
posted a login generator somewhere online.

Mark

-- 

Mark Kelly

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http://vceit.com

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