[Busmanagers] Reversing a family unallocated receipt

[Sparkman, Rosemary D]

Good morning everyone,

 

Can someone please confirm that this advice I received from the help
desk is correct as it contravenes the manual.

 

I entered and processed an unallocated receipt (eftpos) on 30th Jan for
$322.  

On 31st Jan I was asked for a refund of $200 which I did by eftpos also.

 

Can I reverse the unallocated receipt in full and then enter a new
receipt for $122 - or do I do as advised by the help desk.

I was advised that I could do the reversal for the $200 but the manual
says that you can only do a reversal for the full amount of the receipt.

 

Which is correct?

 

Regards

Rose Sparkman

Waverley Meadows P.S.

9561 2879

 

 

 

 


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