[Busmanagers] FW: CASES21 Finance Service Desk Advice

[Payne, Debbie R]

Hi

 

Here is the bulletin from last night that went to the school mail box.

 

Debbie Payne

________________________________

From: Waddington, John J On Behalf Of CASES21
Sent: Monday, 10 July 2006 5:00 PM
To: DL CASES21 Schools
Subject: CASES21 Finance Service Desk Advice

 

Department of Education and Training Victoria 

 

CASES21 Finance Service Desk Advice

Key Messages: 

*	The Service Desk is currently experiencing delays in attending
to calls due to significant staff absence caused by illness and the
large number of schools requesting confirmation of documented processes.

  

*	In order to ameliorate further delays and to address and respond
to existing logged calls, the School Finance Liaison Officers are
working with Service Desk personnel until the situation 

 

1.      School Finance Liaison Officers have been tasked to work with
Service Desk personnel.

2.      School Business Managers are requested to consult the CASES21
Finance Process Guide to confirm the process.

3.      Schools are requested to use the Service Gateway
http://servicedesk.education.vic.gov.au
<http://servicedesk.education.vic.gov.au/>  to log requests/incidents
with the Service Desk. This ensures that requests are lodged without
delay and can be tracked through the online Gateway.

 

Actions Required:

Please read and forward this advice to staff using CASES21Finance 

 

Additional Information: 

Presently, there are three known issues causing a number of calls:

 

*	PN, PE and GLBUDG tables errors related to the CASES21 Finance
End of Financial Year.  This error occurs when the tables in your
CASES21 Finance database do not 'rollover' correctly.  Service Desk
staff are contacting schools and working through these as quickly as
possible. If you have this error and do not have a  logged incident
please log the incident through the Service Gateway. 

 

*	ECI File lodgement (Empdupe file for PAYG End of Year) 

The ATO website is rejecting the electronic lodgement of this file.  The
ATO has advised DE&T that schools can send their disk in the mail. The
address is:              Magnetic Information Processing Services

                        Australian Taxation Office

                        P O Box 923

                        ALBURY  NSW  2640

 

*	A number of calls are coming through as "error: quantity
invoiced is greater than quantity delivered to date".  The work around
is: 

 

1.      Minimise the invoice batch

2.      Click on 'supervisor' on the menu bar

3.      Select Database Properties

4.      Click on the Financial Info tab

5.      Enter 'Y' in the "Skip Deliveries" field

6.      Open the invoice batch and continue

 

The above known issues are on the Service Gateway Bulletin Board.  

 

 

 

Erle Bourke

General Manager

Information Technology Division

 



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