<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.2180" name=GENERATOR></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=019495703-28032006><FONT face=Arial
color=#0000ff size=2>Thanks Steven,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=019495703-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=019495703-28032006><FONT face=Arial
color=#0000ff size=2>We have implemented OTRS (<A
href="http://www.otrs.org">http://www.otrs.org</A>) on a trial basis.
Ultraapps is quite a good simple support management system and you can
run customised reports quite easily off its database.
Unfortunately this was the product we were trying to replace as our needs
exceeded its available functions. I will say that Ultraaps did serve us
well for the time we used it and I still recommend it to anyone who wants to
set-up a simple support logging database.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=019495703-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><FONT face="Courier New" size=2>Grant Frazer
</FONT><BR><FONT face="Courier New" size=2>Information and Communication
Technologies Manager<BR></FONT><FONT face="Courier New" size=2>Fintona Girls
School </FONT><BR><FONT face="Courier New" size=2>79 Balwyn Rd, </FONT><BR><FONT
face="Courier New" size=2>Balwyn, VIC, 3103 </FONT><BR><FONT face="Courier New"
size=2>Ph +61 3 98301388 </FONT><BR><FONT face="Courier New" size=2>Fax. +61 3
98885682 </FONT><BR><U><FONT face="Courier New" color=#0000ff size=2><<A
href="http://www.fintona.vic.edu.au/"
target=_blank>http://www.fintona.vic.edu.au</A>></FONT></U><FONT
face="Courier New" size=2> </FONT></DIV>
<P><FONT face="Courier New"
size=2>_________________________________________________ </FONT><BR><FONT
face="Courier New" size=2>The information contained in this e-mail message and
any attached files</FONT> <BR><FONT face="Courier New" size=2>may be
confidential information. If you are not the intended recipient any</FONT>
<BR><FONT face="Courier New" size=2>use, disclosure or copying of this e-mail is
unauthorized. If you have</FONT> <BR><FONT face="Courier New" size=2>received
this e-mail in error, please notify the sender immediately by</FONT> <BR><FONT
face="Courier New" size=2>reply e-mail and delete all copies of this
transmission together with any</FONT> <BR><FONT face="Courier New"
size=2>attachments.</FONT> <BR><FONT face="Courier New"
size=2>_________________________________________________</FONT> </P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Stephen Digby
[mailto:digby.stephen.p@edumail.vic.gov.au] <BR><B>Sent:</B> Tuesday, March 28,
2006 12:00 PM<BR><B>To:</B> 'Technical Discussion in Schools Mailing
List'<BR><B>Subject:</B> RE: [Technical] Issue, Asset & Stock
Management?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2>Probably found it but we use </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2><A
href="http://www.ultraapps.com/">http://www.ultraapps.com/</A> </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2> freeware, and find it excellent
!!!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><!-- Converted from text/plain format -->
<P><FONT
size=2>======================================================================================<BR>Stephen
Digby, Learning Technology Manager
digby.stephen.p@edumail.vic.gov.au<BR>Cheltenham Secondary College
www.cheltsec.vic.edu.au Ph: 613 955 55 955 Fx: 9555
8617<BR>======================================================================================<BR></FONT></P></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2></FONT></P><BR>What a searching preacher of self-command is the
varying phenomenon of health. - Ralph Waldo Emerson
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> tech-bounces@edulists.com.au
[mailto:tech-bounces@edulists.com.au] <B>On Behalf Of </B>Grant
Frazer<BR><B>Sent:</B> Friday, 10 February 2006 8:59 AM<BR><B>To:</B>
tech@fhc.vic.edu.au<BR><B>Subject:</B> [Technical] Issue, Asset & Stock
Management?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>Hi
All,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>We are looking for a
new ICT Management system which allows for the
following:</SPAN></FONT></DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006>
<UL>
<LI>Support Issue Management system with:</SPAN></FONT>
<UL>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Multiple level
escalation ability</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Email
Alerts</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Live time
keeping</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Email job
submission</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Public support
Queue access</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Supplier contact
registry</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN
class=747115021-09022006>Reporting</SPAN></FONT></LI></UL>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>ICT Asset
register</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>ICT consumable
supplies stock records.</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>ICT License
register</SPAN></FONT></LI></UL>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>What we want to do
is combine all of the above functions into one system for the ICT
Department. Most importantly we want to introduce SLA's for our staff so
all parties are clear of what to expect from each other in terms of support
response, thus the live time keeping function is very important for
us.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>If any of you out
there has product or know of a product which can do all of this for us we would
love to here about it.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006>Thanks,</SPAN></FONT></DIV>
<P align=left><FONT face="Courier New" size=2>Grant Frazer </FONT><BR><FONT
face="Courier New" size=2>Information and Communication Technologies
Manager<BR></FONT><FONT face="Courier New" size=2>Fintona Girls School
</FONT><BR><FONT face="Courier New" size=2>79 Balwyn Rd, </FONT><BR><FONT
face="Courier New" size=2>Balwyn, VIC, 3103 </FONT><BR><FONT face="Courier New"
size=2>Ph +61 3 98301388 </FONT><BR><FONT face="Courier New" size=2>Fax. +61 3
98885682 </FONT><BR><U><FONT face="Courier New" color=#0000ff size=2><<A
href="http://www.fintona.vic.edu.au/"
target=_blank>http://www.fintona.vic.edu.au</A>></FONT></U><FONT
face="Courier New" size=2> </FONT></P>
<P><FONT face="Courier New"
size=2>_________________________________________________ </FONT><BR><FONT
face="Courier New" size=2>The information contained in this e-mail message and
any attached files</FONT> <BR><FONT face="Courier New" size=2>may be
confidential information. If you are not the intended recipient any</FONT>
<BR><FONT face="Courier New" size=2>use, disclosure or copying of this e-mail is
unauthorized. If you have</FONT> <BR><FONT face="Courier New" size=2>received
this e-mail in error, please notify the sender immediately by</FONT> <BR><FONT
face="Courier New" size=2>reply e-mail and delete all copies of this
transmission together with any</FONT> <BR><FONT face="Courier New"
size=2>attachments.</FONT> <BR><FONT face="Courier New"
size=2>_________________________________________________</FONT> </P>
<DIV> </DIV>_______________________________________________ <BR><A
href="http://www.edulists.com.au">http://www.edulists.com.au </A>- FAQ,
resources, subscribe, unsubscribe <BR>Technical Mailing List kindly supported by
<BR><A href="http://www.vcaa.vic.edu.au">http://www.vcaa.vic.edu.au </A>-
Victorian Curriculum and Assessment Authority and <BR><A
href="http://www.vitta.org.au">http://www.vitta.org.au </A>- VITTA Victorian
Information Technology Teachers Association Inc
<P></P>
<P><B>Important - </B>This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening or
using attachments check them for viruses and defects. Regardless of any loss,
damage or consequence, whether caused by the negligence of the sender or not,
resulting directly or indirectly from the use of any attached files our
liability is limited to resupplying any affected attachments. Any
representations or opinions expressed are those of the individual sender, and
not necessarily those of the Department of Education &
Training._______________________________________________ <BR><A
href="http://www.edulists.com.au">http://www.edulists.com.au </A>- FAQ,
resources, subscribe, unsubscribe <BR>Technical Mailing List kindly supported by
<BR><A href="http://www.vcaa.vic.edu.au">http://www.vcaa.vic.edu.au </A>-
Victorian Curriculum and Assessment Authority and <BR><A
href="http://www.vitta.org.au">http://www.vitta.org.au </A>- VITTA Victorian
Information Technology Teachers Association Inc </P></BODY></HTML>