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<div>Hi Claudia </div>
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<div>You would be correct. Without any additional information, I would say that is most likely that only the receptionists appear in the UCD. If you like you can send me the case study and I will have a look at it for you. </div>
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<div>If the customers receive tickets that the receptionists print out (as an example, if it’s a ticketing/booking system), then it is acceptable to have a Print Tickets UC that is associated with both the Receptionist and Customer. </div>
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<div>Cheers</div>
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<td><img src="cid:99fe69e5-b9bf-429f-8105-bf8126a7eaa3"> </td>
<td><b> </b><font size="4" color="#C00000"><b>Mr James Vella</b></font>
<div><font face="Tahoma, sans-serif" color="#008000"><i>Associate Head of Technology - ICT</i></font></div>
<div><font face="Tahoma, sans-serif" color="#008000"><i>Mathematics/IT Teacher</i></font></div>
<div><font face="Tahoma, sans-serif" color="#008000"><i>MacKillop College</i></font></div>
<div><font face="Tahoma, sans-serif" color="#008000"><i>Russell Street Werribee, VIC 3030</i></font></div>
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<td><font size="3"><font face="Wingdings">+</font><font size="1"><i> </i></font><font size="1"><i> email:</i></font><font face="Times New Roman, serif" size="1"> </font><font face="Times New Roman, serif" size="1" color="#0000FF"><u><i>jvella</i></u></font><a href="mailto:s@mackillop.vic.edu.au"><font face="Arial, sans-serif" size="1" color="#0000FF"><u><i>@mackillop.vic.edu.au</i></u></font></a>
<div><font size="3"><font face="Wingdings">( </font><font size="1"><i>phone: +61-3-87345200</i></font></font></div>
<div><font size="3"><font face="Wingdings">+ </font><font size="1"><i>Fax: +61-3-87345261</i></font></font></div>
<div><font size="3"><font face="Wingdings">- </font><font size="1"><i>mail: PO Box 522, Werribee VIC 3030</i></font></font></div>
<div><font size="3"><font face="Wingdings">8</font><font size="1"><i> </i></font><i>web: </i><a href="http://www.mackillop.vic.edu.au/"><font face="Arial, sans-serif" size="1" color="#0000FF"><u><i>www.mackillop.vic.edu.au</i></u></font></a></font></div>
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