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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal>I came across an interesting issue with the customer service
people at Nelson / Cengage Learning <a href="http://www.cengage.com.au/">http://www.cengage.com.au/</a>
who publish the <b>“</b><strong><span style='font-family:"Calibri","sans-serif";
color:#111111;font-weight:normal'>Software Development: VCE Units 3 & 4”
text by Fitzpatrick & Keane. On the back of the textbook it clearly states </span></strong><strong><i><span
style='font-family:"Calibri","sans-serif";color:red'>“Answers to
activities in the text are available at </span></i></strong><strong><i><span
style='font-family:"Calibri","sans-serif";color:red'>www.nelsoninfotech.com.au</span></i></strong><strong><i><span
style='font-family:"Calibri","sans-serif";color:red'>”</span></i></strong><strong><span
style='font-family:"Calibri","sans-serif"'>.</span></strong><strong><span
style='font-family:"Calibri","sans-serif";font-weight:normal'> Despite this,
when I phoned for a username & password to access the site I was told that
I had to have </span></strong><strong><span style='font-family:"Calibri","sans-serif"'>booklisted</span></strong><strong><span
style='font-family:"Calibri","sans-serif";font-weight:normal'> the text and
disclose </span></strong><strong><span style='font-family:"Calibri","sans-serif"'>how
many students</span></strong><strong><span style='font-family:"Calibri","sans-serif";
font-weight:normal'> are in the class & have this confirmed by our
registered bookseller.<o:p></o:p></span></strong></p>
<p class=MsoNormal><strong><span style='font-family:"Calibri","sans-serif";
font-weight:normal'><o:p> </o:p></span></strong></p>
<p class=MsoNormal><strong><span style='font-family:"Calibri","sans-serif";
font-weight:normal'>I found this to be quite misleading, one of the reasons I purchased
the text as a teacher reference was because of the online resources. Any
suggestions?<o:p></o:p></span></strong></p>
<p class=MsoNormal><strong><span style='font-family:"Calibri","sans-serif";
font-weight:normal'>Regards,<o:p></o:p></span></strong></p>
<p class=MsoNormal><strong><span style='font-family:"Calibri","sans-serif";
font-weight:normal'>Samantha Mitchell</span></strong><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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