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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=045042002-20072007>Folks - I did not get any response to this query. I
have had a look in our text books.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=045042002-20072007>Allan Barnes explicity discusses the point (Pg 316),
and I agree with all of the content, if you ignore the term "end user" in the
key knowledge point.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=045042002-20072007>While the Dawson/Janson text has a section on
documentation (Pg 52) and a general reference to this matter under
"Installation Manual", it does not explicity discuss this key knowledge
point.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=045042002-20072007></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=045042002-20072007>I just find the wording pretty strange and am trying to
understand the intention...any reactions??</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Frank Van Den Boom <BR><B>Sent:</B>
Wednesday, 18 July 2007 11:51 AM<BR><B>To:</B>
sofdev@edulists.com.au<BR><B>Subject:</B> New course key knowledge
query<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN class=753124601-18072007>Folks - looking
ahead to Unit 4 Outcome 2, it contains the following key knowledge point which I
am unsure about...</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=753124601-18072007></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=753124601-18072007><SPAN
style="FONT-SIZE: 11pt; COLOR: #20231e; FONT-FAMILY: Times-Roman; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">"types
of system support documentation to assist end-users with the implementation of
the proposed information systems"</SPAN></SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=753124601-18072007><SPAN
style="FONT-SIZE: 11pt; COLOR: #20231e; FONT-FAMILY: Times-Roman; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"></SPAN></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=753124601-18072007><SPAN
style="FONT-SIZE: 11pt; COLOR: #20231e; FONT-FAMILY: Times-Roman; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">What
do you think the intention is here, given that system support documentation
tends to be technical in nature and unsuitable for many end-uers.<BR>Is a
broader interpretation of 'system support documentation' required here, which is
essentially end-user documentation.</SPAN></SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=753124601-18072007><SPAN
style="FONT-SIZE: 11pt; COLOR: #20231e; FONT-FAMILY: Times-Roman; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"></SPAN></SPAN></FONT> </DIV>
<DIV><FONT size=2><SPAN class=753124601-18072007><SPAN
style="FONT-SIZE: 11pt; COLOR: #20231e; FONT-FAMILY: Times-Roman; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Frank</SPAN></SPAN></FONT></DIV><pre>This Email and any attachments may be confidential. If you are not the intended recipient, you must not disclose
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