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<p class=MsoNormal><span style='color:#1F497D'>Hi Everyone,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Yes indeed to a summary. I’ll
give it another week before collating. Obviously won’t be definitive but
will hopefully give us a starting point for discussions and creative ways of
managing support.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I really should have included my
stats in that first email so I’ve put them below too<o:p></o:p></span></p>
<p class=MsoListParagraph>1. How many IT
support technicians you have? 1.5<o:p></o:p></p>
<p class=MsoListParagraph>2. How many
students? 864<o:p></o:p></p>
<p class=MsoListParagraph>3. How many
computers? 250 desktops + approx 100 staff laptops – Rudd money will add
over 100 more computers.<o:p></o:p></p>
<p class=MsoListParagraph>4. How many
different technologies your technicians support – Intranet server running
on IIS and SQL server 2005, Webserver running Joomla on IIS, Windows XP/Vista
and Mac OS 10.4 and 10.5 (Macs are staff only), Windows domain, proxy server,
wireless network server (eduPass), library catalogue (Destiny) a range of paid
and opensource software in computer labs, Qwizdom devices, CASES server<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Thank-you<o:p></o:p></p>
<p class=MsoNormal>Liam<o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='color:#1F497D'>Liam O’Grady<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>ICT Coordinator
and Teacher (Maths and IT)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Brunswick
Secondary College</span><span style='font-size:10.0pt;color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Dawson St,
Brunswick 3056<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>School
Reception: 9387-6133<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Email: <a
href="mailto:o'grady.liam.a@edumail.vic.gov.au">o'grady.liam.a@edumail.vic.gov.au</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> itapps-bounces@edulists.com.au [mailto:itapps-bounces@edulists.com.au]
<b>On Behalf Of </b>Kent Beveridge<br>
<b>Sent:</b> Thursday, 30 April 2009 8:57 AM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> Tech support summary...<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div id=idOWAReplyText42426>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Would it be possible to publish a summary of the survey results
when in about a week or so?</span><span style='font-size:12.0pt;font-family:
"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>It
would make good discussion with many school decision makers...mine included!</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
for 1 would be interested in the summary.</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The
results and feedback so far are intrigueing and informative to compare my
school with!</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Kent.</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
</div>
<div id=idSignature23054>
<div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><strong><i><span style='font-size:10.0pt;color:blue'>Kent
Beveridge</span></i></strong><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>,</span></i><span style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>I.C.T. co-ordinator</span></i><span style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>St. Brigids Catholic Sec. College</span></i><span style='color:
black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><em><span style='font-size:10.0pt;color:black'> </span></em><span
style='font-size:12.0pt;color:black'><a href="http://www.stbc.vic.edu.au/"><em><span
style='font-size:10.0pt'>http://www.stbc.vic.edu.au/</span></em></a></span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>Horsham </span></i><em><span style='font-size:12.0pt;color:blue'>Ph
(03) 5382 3545</span></em><span style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:black'><a href="mailto:kbeveridge@stbc.vic.edu.au">kbeveridge@stbc.vic.edu.au</a></span></i><span
style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:purple'>“This email and any attachments may be confidential.
You must not disclose or use the information in this email if you are not the
intended recipient. If you have received this email in error, please
notify us immediately and delete the email and all copies. The School
does not guarantee that this email is virus or error free. The attached
files are provided and my only be used on the basis that the user assumes all
responsibility for any loss, damage or consequence resulting directly or
indirectly from the use of the attached files, whether caused by the negligence
of the sender or not. The content and opinions in this email are not
necessarily those of the School.”</span></i><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> itapps-bounces@edulists.com.au on behalf of
Kent Beveridge<br>
<b>Sent:</b> Wed 4/29/2009 9:34 AM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> RE: [Year 12 IT Apps] OT: Tech support </span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<div id=idOWAReplyText43382>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>3 Techies! impressive.</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>1.</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>370.</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>80+40mobile</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Our
techie does the lot generally as challenged.(time permitting).</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
</div>
<div id=idSignature66346>
<div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><strong><i><span style='font-size:10.0pt;color:blue'>Kent
Beveridge</span></i></strong><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>,</span></i><span style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>I.C.T. co-ordinator</span></i><span style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>St. Brigids Catholic Sec. College</span></i><span style='color:
black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><em><span style='font-size:10.0pt;color:black'> </span></em><span
style='font-size:12.0pt;color:black'><a href="http://www.stbc.vic.edu.au/"><em><span
style='font-size:10.0pt'>http://www.stbc.vic.edu.au/</span></em></a></span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>Horsham </span></i><em><span style='font-size:12.0pt;color:blue'>Ph
(03) 5382 3545</span></em><span style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:black'><a href="mailto:kbeveridge@stbc.vic.edu.au">kbeveridge@stbc.vic.edu.au</a></span></i><span
style='color:black'><o:p></o:p></span></p>
</div>
<div style='margin-left:42.55pt'>
<p class=MsoNormal><i><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:purple'>“This email and any attachments may be confidential.
You must not disclose or use the information in this email if you are not the
intended recipient. If you have received this email in error, please
notify us immediately and delete the email and all copies. The School
does not guarantee that this email is virus or error free. The attached
files are provided and my only be used on the basis that the user assumes all
responsibility for any loss, damage or consequence resulting directly or
indirectly from the use of the attached files, whether caused by the negligence
of the sender or not. The content and opinions in this email are not
necessarily those of the School.”</span></i><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> itapps-bounces@edulists.com.au on behalf of
Brendyn Hancock<br>
<b>Sent:</b> Wed 4/29/2009 8:27 AM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> RE: [Year 12 IT Apps] OT: Tech support </span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoListParagraph>1. 3 techs<o:p></o:p></p>
<p class=MsoListParagraph>2. 950<o:p></o:p></p>
<p class=MsoListParagraph>3. 300<o:p></o:p></p>
<p class=MsoListParagraph>4. All system
packages, most applications, all web based, MS Server, linux etc<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Brendyn<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Brendyn Hancock<o:p></o:p></p>
<p class=MsoNormal>ICT Manager<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Nagle College<o:p></o:p></p>
<p class=MsoNormal>Bairnsdale<o:p></o:p></p>
<p class=MsoNormal>51526122<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><b>From:</b> itapps-bounces@edulists.com.au
[mailto:itapps-bounces@edulists.com.au] <b>On Behalf Of </b>O'Grady, Liam A<br>
<b>Sent:</b> Tuesday, 28 April 2009 9:10 PM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> [Year 12 IT Apps] OT: Tech support <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Hi Everyone,<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Since a lot of us are involved in running IT at our schools
I was hoping to share ideas/stats about how different schools manage technical
support and what sort of support is required. In particular I am after answers
to the following questions:<o:p></o:p></p>
<p class=MsoListParagraph>1. How many IT
support technicians you have?<o:p></o:p></p>
<p class=MsoListParagraph>2. How many
students?<o:p></o:p></p>
<p class=MsoListParagraph>3. How many
computers?<o:p></o:p></p>
<p class=MsoListParagraph>4. How many
different technologies your technicians support – eg. timetable package,
intranet server, webserver, pcs, macs, linux, ..<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Thank-you<o:p></o:p></p>
<p class=MsoNormal>Liam<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><b>Liam O’Grady</b><o:p></o:p></p>
<p class=MsoNormal>ICT Coordinator and Teacher (Maths and IT)<o:p></o:p></p>
<p class=MsoNormal>Brunswick Secondary College<o:p></o:p></p>
<p class=MsoNormal>Dawson St, Brunswick 3056<o:p></o:p></p>
<p class=MsoNormal>School Reception: 9387-6133<o:p></o:p></p>
<p class=MsoNormal>Email: <a href="mailto:o'grady.liam.a@edumail.vic.gov.au">o'grady.liam.a@edumail.vic.gov.au</a><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p><b>Important - </b>This email and any attachments may be confidential. If received
in error, please contact us and delete all copies. Before opening or using
attachments check them for viruses and defects. Regardless of any loss, damage
or consequence, whether caused by the negligence of the sender or not,
resulting directly or indirectly from the use of any attached files our
liability is limited to resupplying any affected attachments. Any
representations or opinions expressed are those of the individual sender, and
not necessarily those of the Department of Education and Early Childhood
Development.<o:p></o:p></p>
<p class=MsoNormal>_______________________________________________ <br>
<a href="http://www.edulists.com.au/">http://www.edulists.com.au </a>- FAQ,
resources, subscribe, unsubscribe <br>
IT Applications Mailing List kindly supported by <br>
<a
href="http://www.vcaa.vic.edu.au/vce/studies/infotech/itapplications3-4.html%20">http://www.vcaa.vic.edu.au/vce/studies/infotech/infotechindex.html
</a>- Victorian Curriculum and Assessment Authority and <br>
<a href="http://www.vitta.org.au/">http://www.vitta.org.au </a>- VITTA
Victorian Information Technology Teachers Association Inc<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'>_______________________________________________
<br>
<a href="http://www.edulists.com.au/">http://www.edulists.com.au </a>- FAQ,
resources, subscribe, unsubscribe <br>
IT Applications Mailing List kindly supported by <br>
<a href="http://www.vcaa.vic.edu.au/vce/studies/infotech/itapplications3-4.html">http://www.vcaa.vic.edu.au/vce/studies/infotech/infotechindex.html
</a>- Victorian Curriculum and Assessment Authority and <br>
<a href="http://www.vitta.org.au/">http://www.vitta.org.au </a>- VITTA
Victorian Information Technology Teachers Association Inc<span
style='background:white'><o:p></o:p></span></span></p>
<p align=center style='text-align:center'><span style='background:white'>Click <a
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to report this email as spam.<o:p></o:p></span></p>
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