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<div class=Section1>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>3 techs<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>950<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>300<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>All system packages,
most applications, all web based, MS Server, linux etc<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Brendyn<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Brendyn Hancock<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>ICT Manager<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Nagle College<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Bairnsdale<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>51526122<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> itapps-bounces@edulists.com.au
[mailto:itapps-bounces@edulists.com.au] <b>On Behalf Of </b>O'Grady, Liam A<br>
<b>Sent:</b> Tuesday, 28 April 2009 9:10 PM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> [Year 12 IT Apps] OT: Tech support <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi Everyone,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Since a lot of us are involved in running IT at our schools
I was hoping to share ideas/stats about how different schools manage technical
support and what sort of support is required. In particular I am after answers
to the following questions:<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>How many IT support technicians you have?<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>How many students?<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>How many computers?<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>How many different technologies your technicians
support – eg. timetable package, intranet server, webserver, pcs, macs, linux,
...<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thank-you<o:p></o:p></p>
<p class=MsoNormal>Liam<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Liam O’Grady<o:p></o:p></b></p>
<p class=MsoNormal><span style='font-size:10.0pt'>ICT Coordinator and Teacher
(Maths and IT)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Brunswick Secondary College<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Dawson St, Brunswick 3056<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>School Reception: 9387-6133<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Email: <a
href="mailto:o'grady.liam.a@edumail.vic.gov.au">o'grady.liam.a@edumail.vic.gov.au</a><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p><b>Important - </b>This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening or
using attachments check them for viruses and defects. Regardless of any loss,
damage or consequence, whether caused by the negligence of the sender or not,
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liability is limited to resupplying any affected attachments. Any
representations or opinions expressed are those of the individual sender, and
not necessarily those of the Department of Education and Early Childhood
Development.<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>_______________________________________________
<br>
<a href="http://www.edulists.com.au">http://www.edulists.com.au </a>- FAQ,
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IT Applications Mailing List kindly supported by <br>
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href="http://www.vcaa.vic.edu.au/vce/studies/infotech/itapplications3-4.html%20">http://www.vcaa.vic.edu.au/vce/studies/infotech/infotechindex.html
</a>- Victorian Curriculum and Assessment Authority and <br>
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