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<p>Reading here how Twitter should be used by organisations to provide helpdesk support. Don't switch channels! Not hard to implement. Just link the account to an assistant principal smart phone and have them ready to answer when prompted.
Regards Roland
"Twitter can be a great way to offer service and support at minimal cost for companies. But if the process goes wrong, the outcome often isn’t pretty."</p><p><strong>Quotes:</strong></p><blockquote style="border-left: 2px solid #eee; padding-left: 1em; margin-left: 1em;"><p><a id="link-annotatedLink" href="http://www.diigo.com/annotated/b1396c6a5da7826b3364028653645349" title="Twitter Customer Support The Right (And Wrong) Way | Lifehacker Australia">Twitter Customer Support The Right (And Wrong) Way | Lifehacker Australia</a></p><ul><li style="line-height:150%;margin-bottom:.6em;">How Twitter should be used by organisations to provide helpdesk support. Don't switch channels!</li></ul><ul></ul></blockquote>
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